Frequently Asked Questions
Orders & personalisation
What can I have engraved?
Initials, a name, a short word or a date work best. Short text looks cleaner and more premium on a phone case. See our Personalisation Guide for ideas and tips.
Can I change my order after placing it?
Because every item is made to order, please email us as soon as possible. Once production has started we can't make changes.
How do I know which iPhone model I have?
On your iPhone, go to Settings > General > About and look at Model Name. Please check this before ordering, as personalised items can't be exchanged for a different model.
Delivery
How long will my order take?
Production takes 2–5 working days, then UK delivery typically takes 3–7 working days. Full details are on our Shipping & Delivery page.
Will I get tracking?
Yes, we email tracking details as soon as your order is dispatched.
Do you deliver outside the UK?
Where international delivery is available it will be shown at checkout. Import duties or taxes may apply.
Returns
Can I return a personalised item?
Personalised items are made to your instructions, so they can't be returned for a change of mind. If anything arrives faulty, damaged or incorrect, we'll replace or refund it.
What about non-personalised items?
You can cancel within 14 days of receiving your order. See our Returns & Refunds page for the full details.
Products
Is the leather real leather?
No. Our leather cases use vegan (PU) leather, which is animal-free, soft to the touch and easy to keep clean.
Do your cases work with MagSafe?
Please check the individual product page, as compatibility varies by product.
Still have a question?
Email us at pdonzo94@gmail.com or use our contact form. We usually reply within one working day.