Returns & Refunds
We want you to love your order. Nothing on this page affects your statutory rights under UK consumer law.
Personalised and engraved items
Personalised items are made specifically to your instructions. Under the Consumer Contracts Regulations 2013 they are exempt from the 14-day cancellation right, so we can't accept returns for a change of mind or if the wrong phone model was chosen. Please check your model, spelling and details before ordering.
Non-personalised items: 14-day cancellation right
- Tell us by email, with your order number, within 14 days of receiving your order.
- Return the item within 14 days of telling us.
- Items should be unused and in original condition.
- Unless the item is faulty or incorrect, return postage is your responsibility. We recommend a tracked service.
- We'll refund the item and original standard delivery charge within 14 days of receiving it back (or proof of postage), to your original payment method.
Faulty, damaged or incorrect items
If anything arrives faulty, damaged, misprinted or not as ordered, email us within 30 days of delivery with your order number and a photo. Under the Consumer Rights Act 2015 we'll send a free replacement or give you a full refund. Usually you won't need to send anything back.
Contact
Email: pdonzo94@gmail.com